Terms & Conditions

By creating an account, starting a trial, subscribing to a paid package or otherwise using Miza Menu, you agree to these Terms & Conditions.

If you use Miza Menu on behalf of a business or organisation, you confirm that you are authorised to accept these Terms on its behalf.

Miza Menu is a hosted digital menu platform that allows hospitality businesses to create, manage, publish and share online menus.

Features may include business branding, menu and category management, menu-item content, images, dietary information, flexible pricing, add-ons, CSV import and export, QR materials, printable menus, billing tools and invoice records.

Miza Menu is not currently a point-of-sale, customer ordering, waiter-management or reservation system unless expressly stated otherwise.

You are responsible for providing accurate account information and for keeping your login credentials secure.

You are responsible for activity performed through your account unless the activity resulted from a security failure for which Miza Menu is legally responsible.

You must notify us promptly if you believe your account has been accessed without authorisation.

You remain responsible for the menu information, pricing, descriptions, images, logos, branding and other content you upload or publish through Miza Menu.

You must have the necessary rights or permission to use any content you upload.

You grant Miza Menu the limited permission necessary to store, process, display and distribute your content for the purpose of providing the service.

You are responsible for ensuring that public menu information is accurate, lawful and appropriate for your business.

Miza Menu packages may include limits on menus, categories, menu items, storage or other platform resources.

Current package limits and pricing are displayed on the Pricing page and may also be shown within your account.

Basic currently supports one online menu, while Pro supports up to five online menus. Other package limits may apply.

We may introduce reasonable technical or fair-usage restrictions where necessary to protect platform performance, security or reliability.

Eligible new customers may receive a free trial for the period advertised when the account is created.

A trial does not guarantee continued access after the trial period. Continued use may require selection of a paid package.

We may restrict repeated or abusive use of free trials.

Paid packages are billed according to the price and currency displayed when you subscribe.

South African rand subscriptions may be processed through PayFast and US dollar subscriptions may be processed through PayPal.

Subscription prices in ZAR and USD are separate regional prices and are not necessarily calculated using a live exchange rate.

Successful payments may generate an invoice or billing record within your Miza Menu account.

You are responsible for ensuring that your payment and billing information is correct.

Access to paid functionality may be restricted or suspended if a required payment fails or remains unpaid.

Available package upgrades, downgrades and cancellation options may be managed through the Billing Centre or another method provided by Miza Menu.

Cancellation does not automatically entitle you to a refund for charges already processed, except where required by applicable law or expressly stated in the Miza Menu Cancellation Policy.

Additional cancellation terms are explained in the Cancellation Policy, which forms part of the terms governing your subscription.

Miza Menu relies on third-party providers for services such as hosting, databases, storage, payment processing, email delivery, domain infrastructure and other technical functions.

Third-party services may occasionally experience outages, delays or changes outside Miza Menu's reasonable control.

Your use of certain third-party payment or infrastructure services may also be subject to that provider's own terms and privacy practices.

We aim to keep Miza Menu reliable and available, but uninterrupted or error-free access cannot be guaranteed.

Maintenance, security work, software updates, third-party failures, internet outages or other technical issues may temporarily affect availability.

We may improve, modify, replace or discontinue features as the platform develops. Where a material change significantly affects paying customers, we will aim to provide reasonable notice where practical.

You may use Miza Menu only for lawful purposes.

You must not use the service to publish unlawful, fraudulent, misleading, abusive or infringing content, interfere with platform security, attempt unauthorised access, distribute malicious software, abuse system resources or use automated methods in a way that disrupts the service.

You must not attempt to reverse engineer, bypass package restrictions or interfere with another customer's account or data.

We may suspend, restrict or terminate an account where reasonably necessary because of non-payment, unlawful use, abuse, security risks, breach of these Terms or activity that threatens Miza Menu or other customers.

Where appropriate, we may first provide notice and an opportunity to correct the issue.

Serious security, unlawful or abusive activity may require immediate action.

Miza Menu, its software, interface, branding, design, documentation and related platform materials remain the property of Falstar Media CC or its licensors.

These Terms do not transfer ownership of the Miza Menu platform or its intellectual property to customers.

Your own business content, menu information, images and branding remain yours or those of their respective rights holders.

Personal information is processed in accordance with the Miza Menu Privacy Policy and applicable data-protection requirements.

You are responsible for ensuring that any personal information you upload or provide through the service has been collected and used lawfully.

Please review the Privacy Policy for more information about the categories of information processed, purposes of processing and available privacy rights.

Miza Menu is provided as a hosted software service and is intended to assist businesses with digital menu management.

To the maximum extent permitted by applicable law, Miza Menu and Falstar Media CC are not liable for indirect, incidental, consequential or business losses arising from matters such as incorrect menu information, pricing errors, lost sales, third-party outages, internet failures or customer misuse of the service.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

To the extent permitted by law, you agree to be responsible for claims, losses or costs arising from unlawful content you upload, infringement of third-party rights, misuse of the service or a material breach of these Terms.

We may update these Terms as Miza Menu, applicable law or our business practices change.

The latest version will be published on this page with an updated revision date.

Where changes are material and reasonably require notice, we may also notify affected customers through the platform or their registered contact details.

These Terms are governed by the laws of the Republic of South Africa.

Nothing in these Terms removes any rights that may apply under mandatory South African consumer, electronic-transactions or data-protection legislation.