Cancellation Policy

Miza Menu paid packages operate on a recurring month-to-month subscription basis unless another arrangement is expressly agreed in writing.

Your subscription continues for successive billing periods until it is cancelled, suspended or otherwise terminated in accordance with this policy and the Miza Menu Terms & Conditions.

You may cancel your Miza Menu subscription using the cancellation tools available in your Billing Centre or by contacting Miza Menu support where assistance is required.

Cancellation requests should be made from, or clearly identify, the account associated with the subscription so that we can verify the request.

Where your subscription is managed through a third-party payment provider, additional steps may be required to stop future recurring payments through that provider.

Unless otherwise required by applicable law or specifically stated during cancellation, your paid access will normally remain available until the end of the billing period that has already been paid for.

Cancelling a subscription prevents future renewal but does not normally cancel or reverse a billing period that has already started.

The exact effective date may depend on the payment provider, payment status and timing of the cancellation request.

South African rand subscriptions may use PayFast and US dollar subscriptions may use PayPal for recurring subscription payments.

When a subscription is cancelled successfully, future recurring charges associated with that subscription should stop in accordance with the applicable payment-provider process.

You remain responsible for checking that the cancellation has been completed successfully and for contacting Miza Menu promptly if you believe a recurring payment continues after a valid cancellation.

Subscription fees already charged are generally non-refundable once the applicable billing period has started.

A refund may nevertheless be provided where required by applicable law, where a duplicate or incorrect charge has occurred, or where Miza Menu determines that a refund is otherwise appropriate.

Nothing in this policy is intended to remove or limit any statutory consumer rights that cannot lawfully be excluded.

If a recurring subscription payment fails or remains unpaid, Miza Menu may restrict or suspend access to paid functionality.

Suspension does not necessarily cancel the subscription or remove any payment obligation that already exists.

Access may be restored after the payment issue has been resolved, subject to the status of the account and subscription.

Where package changes are available, customers may be able to upgrade or downgrade through the Billing Centre.

The timing and billing treatment of a package change may depend on the payment provider and the subscription process available at the time.

Any applicable price or package-limit changes will be displayed before or during the package-change process where reasonably practical.

Cancellation of a paid subscription may eventually restrict access to paid Miza Menu functionality once the applicable paid period ends.

Public menus may also become unavailable or restricted depending on the final status of the account.

You should download any menu backups, invoices or other information you wish to retain before account access is permanently removed.

Cancelled account information may be retained for a reasonable period to support reactivation, customer support, security, dispute resolution and legitimate business-record requirements.

Certain billing, invoice, accounting or transaction records may need to be retained for longer periods where required by law or legitimate record-keeping obligations.

Personal information is handled in accordance with the Miza Menu Privacy Policy.

Miza Menu may suspend or terminate an account where reasonably necessary because of non-payment, unlawful activity, abuse, security risks or a material breach of the Terms & Conditions.

Where appropriate, we will aim to provide notice before termination, but immediate action may be necessary in serious security, unlawful or abusive circumstances.

We may update this Cancellation Policy when Miza Menu's subscription processes, payment providers, package structure or applicable requirements change.

The latest version will be published on this page with an updated revision date.